Elements and Performance Criteria
- Assess social and emotional needs
- Seek relevant information and access to determine an individual's mental/emotional current state and history
- Observe behaviour and body language and note unusual behaviour
- Question individual thoroughly and appropriately to identify underlying social and emotional needs and issues
- Make a risk assessment in relation to potential for suicide, self-harm and/or violence
- Maintain confidentiality in line with organisation requirements
- Identify issues requiring mandatory notification and report to an appropriate authority
- Support individuals with identified social and emotional well being problems
- Implement and review individual social and emotional health care plan in line with client needs and organisation procedures
- Provide relevant information to support the individual to make informed decisions about addressing social and emotional well being issues
- Support staff to acknowledge the impact of the shared history of transgenerational trauma and assist staff to implement self care strategies
- Support individuals to implement, maintain and review self-care strategies
- Monitor and review application of stress reduction techniques and activities as required to maintain and/or enhance effectiveness
- Provide referral as required, to maintain and/ or enhance social and emotional well being in line with individual, community and organisation requirements
- Manage serious or potentially serious issues referred by other staff with sensitivity and professionalism
- Provide social/ emotional support in the workplace
- Encourage and support staff to address the personal impact of dealing with client social and emotional well being issues
- Make debriefing sessions readily available and conduct with staff in groups and/or one-on-one
- Refer staff members for professional assistance as appropriate
- Provide education and awareness programs as required to support staff and enhance their self-awareness and support personal development